Shipping & Delivery Policy

Last Updated: 17 September 2026

RA Buddy is a digital platform — every product sold through it (subscriptions, research reports, courses, and communication-channel access from independent Content Creators) is delivered electronically. No physical goods are shipped, so there is no courier, freight, or postal delivery involved in any purchase made on this platform.

1. What “Delivery” Means Here

“Delivery” of a purchase on RA Buddy means granting digital access to the content or service you paid for — this is done through one or more of:

Instant access to a private dashboard/subscriber area on the platform;
An automatically generated invite link to the Content Creator’s WhatsApp or Telegram channel/group;
Email delivery of your invoice, receipt, and/or access instructions to the email address you provided at checkout;
Access to downloadable material (PDFs, reports) directly from your order page.

2. Delivery Timeline

Access is granted automatically and instantly once your payment is confirmed by our payment gateway — typically within a few seconds, and almost always within a few minutes. Where a purchase also requires KYC verification or an electronic signature (as applicable to certain SEBI-regulated advisory services), access to that specific step is granted immediately after you complete it; this does not affect any payment confirmation, which still happens instantly.

3. If You Don’t Receive Access

If your payment was successful but you did not receive access within 30 minutes, first check the order confirmation page (the link you were redirected to after payment) and your email’s spam/promotions folder. If access still hasn’t arrived, contact us at support@rabuddy.in or on WhatsApp (+91 77259 99550) with your payment reference or order ID. We will investigate and grant access, or issue a full refund if access genuinely cannot be provided — see our Refund & Cancellation Policy for the non-delivery refund process.

4. No Physical Shipping

Since nothing physical is ever shipped, there are no shipping charges, shipping addresses, carrier tracking numbers, or delivery-area restrictions involved in any purchase on RA Buddy. Any “address” details collected during checkout or onboarding are used solely for invoicing, KYC, and compliance purposes, never for physical delivery.

5. Recurring / Subscription Access

For auto-renewing subscriptions, each successful renewal payment automatically extends your existing access — there is no separate re-delivery step. If a renewal payment fails, access may be paused until payment is completed; see the Content Creator’s specific plan terms and our Refund & Cancellation Policy for details.

6. Questions

For anything not covered here, reach us at support@rabuddy.in.